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Sticky:EVE Launcher update on May 21, 2013

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Author	Thread Statistics \| Show CCP posts - 39 post(s)

CCP Guard C C P C C P Alliance 3865	Posted - 2013.05.21 18:16:00 - [1] - Quote We've put up a thread for possible workaround here as well: https://forums.eveonline.com/default.aspx?g=posts&t=238230&find=unread Not that there's much to report that hasn't been covered in this thread. At the moment there's no solution that works for all use cases that we know of. What I can tell you is that that investigation into what is causing the massive load issues to our web servers is underway and we're not going home until this is fixed. We're really sorry for all the trouble. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3869	Posted - 2013.05.21 19:07:00 - [2] - Quote Magnus Musana wrote: At this point, I am considering deleting and redownloading the entire game file... it might be easier for me. I am more mechanically then technologically inclined. If I could use duct tape, bailing wire, and a BFH to fix it, I'd be playing already. Also... would a bonus remap be out of the question for the inconvenience of not getting to shoot rocks? You will need the latest patch that was released today in order to log into TQ so unless your call is processed by the web servers and you get in to update, you'd be in the same situation I'm sorry to say :/ CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3869	Posted - 2013.05.21 19:14:00 - [3] - Quote deeks87 deacon wrote: Thanks CCP for loosing me my quick bar i lost over 200 items i use to trade and make money. Now I'm going to have to sit for 2 hours looking for the best items i traded in :( i foresee a financial loss of over 400m in that time. I'm sure some compo is due maybe a titan will suffice :) Have you tried closing the client and the launcher and then re-launching? It should restore your in-game settings. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3876	Posted - 2013.05.22 11:02:00 - [4] - Quote Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509 CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3876	Posted - 2013.05.22 13:21:00 - [5] - Quote AndromacheDarkstar wrote: CCP Guard wrote: Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509 So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change . Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3876	Posted - 2013.05.22 13:38:00 - [6] - Quote Steijn wrote: CCP Guard wrote: AndromacheDarkstar wrote: CCP Guard wrote: Solution for everyone losing their settings: https://forums.eveonline.com/default.aspx?g=posts&m=3069509#post3069509 So this is a workaround for one problem, is there any word on fixing all of the other issues that the launcher has caused. Id also love to know if CCP had figures on how many of its customers had actually disabled the previous launcher. It seems like this is a really really unwelcome change . Some of of the issues people are talking about aren't things the Community team can point out a workaround to. All issues that don't have workarounds will have to be looked at by the developers and either they themselves or us will keep you posted on any updates on that front. Why was this rush released when its obviously not ready? Is it because you need it running before June 4th? We cannot give you all the answers right at this moment. At the moment people are either having meetings to go through this and/or working on solutions. It would be rash to say too much right now. We can only ask for your patience while we decide the next steps and we will get back to you with any information that we have to share. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3876	Posted - 2013.05.22 16:49:00 - [7] - Quote No Alibi wrote: Hell, I would like it to remember my password as well (as an option) Yes. Seems to be working. Will we have to accept the EULA every time??? First time logging on, all settings were gone. Relogged and they were returned.. The EULA should not appear every time. Apparently a localization backend update accidentally prompted players to have to re-accept the EULA after today's downtime but from here on you should only have to re-accept when we make changes to the text which shouldn't be a common thing. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3876	Posted - 2013.05.22 18:20:00 - [8] - Quote Hey everyone. We've had a meeting where we discussed what went wrong around the deployment of the launcher as well as the issues many of you have had with the launcher, the community reaction and our next steps. We realize that communication hasn't been up to par in the last 24 hours. We've mostly focused on messaging workarounds to specific issues in this thread but we haven't been able to address the situation in its entirety. We will be working on writing a dissection of what went wrong yesterday, as well as an FAQ on the launcher, specific problems, and what our next steps are in improving your experience. This is just the heads up. I wanted you to know that we are working full force over here to make things right with you. Please bear with us for now. CCP Guard \| EVE Community Developer \|-á@ccp_guard


CCP Guard C C P C C P Alliance 3890	Posted - 2013.05.23 19:09:00 - [9] - Quote Hey everyone. CCP Atropos has posted a round-up thread in GD which is intended to be the place where we will continue this discussion with a focus on solutions and improvements that will be rolled out in the coming days and weeks. I encourage all of you interested in this discussion to read what we've posted there already and continue the discussion with us there. Since this thread was started, some of the issues which prompted a participation in it have been solved while others remain, so as to focus the discussion and make it easier on both you and us moving forward, we are going to close this thread. Thank you all for your feedback thus far. --- The new thread: https://forums.eveonline.com/default.aspx?g=posts&t=239146&find=unread CCP Guard \| EVE Community Developer \|-á@ccp_guard

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